Leadership and Management

Assertiveness Skills

If you struggle to express yourself and your non-assertiveness is holding you back, this course will teach you how to be more self-assured and confident, without being aggressive.

Coaching, Mentoring and Delegation

This two-day course, "Coaching Essentials for Managers," provides a comprehensive foundation for managers to integrate coaching principles into their leadership approach. You will leave with a solid understanding of coaching fundamentals and the confidence to apply these skills in their managerial roles, fostering a culture of growth, development, and enhanced team performance within their organisations.

Conflict Resolution

If you’re looking to minimise conflict in your life, this two-day course is for you. It is ideal for anyone facing conflict at work with colleagues, suppliers or clients, as well as those facing it at home.

Debt Recovery - Mastering the Credit Management Process

If you’d like to improve debt collection and the credit management processes for your organisation, this half-day course is for you. As well as small business owners, it is most relevant for anyone working in accounts receivable, credit management or credit control. If you want to keep your organisation financially sound, proper debt collection and credit management is essential.

Finance and Accounting – The Fundamentals

If you’re involved in the financial management of resources and feel your understanding of accounting is patchy, this popular two-day course will make all the difference. It is suited to experienced managers in need of a refresher course as well as anyone new to accounting responsibilities.

Influencing People

Great leadership isn't just about technical proficiency or exercising authority, it's about having influence and the ability to persuade people not under your authority. If your role relies on building strong collaborative relationships with colleagues and other stakeholders, this workshop will prove invaluable. Suitable for people at all organisational levels, it will improve your ability to influence a wide variety of people, right to the very top of an organisation.

Management – An Introduction

This intensive two-day course lays the groundwork for those new to management, or looking towards their first management position in the near future, or in charge of a team without formal management training. This course offers insights into the foundation blocks of good management and will empower you to get the best out of your people.

Motivating Individuals and Teams

There’s a skill to motivating others and it starts with you. Once you’ve realised how to motivate yourself, you can work on your team and ultimately create a culture geared towards high performance. This one-day workshop covers self-motivation and the skills you need to inspire and activate motivation in others. You’ll gain a deep understanding of what motivation truly is and how it works within a business context.

Project Management Advanced – Maximising Project Performance

If you want to maximise the performance of your projects, this course is for you. It is particularly suited to business owners, business managers, project managers or production managers who understand the fundamentals of project management.

Project Management Fundamentals – Tools and Processes

If you run projects at work, this one-day course will give you the practical tools and confidence to conquer any challenge. It is particularly suited to business owners, business managers, project managers or production managers.

Supervision – An Introduction

This is the perfect course for a new supervisor or team leader, or one who currently works in the role but without previous training in supervision. It will give you a solid set of skills and ideas that will build your confidence and keep your team on a productive track. This course is ideal for someone who is leading a team in a role where instructional supervision is important for the well-being and safety of people and/or goods.

The Ultimate Team Leader

If you’re currently working as a team leader, supervisor or manager, or aiming to become one, this extensive programme is ideal. It’s the perfect investment for any team leader wanting to build and lead powerful teams within their organisation.

Train The Trainer

If your role requires you to confidently deliver and review training sessions for adults, this two-day course is for you. It will give you the knowledge, skills and assuredness you need to deliver high-impact training sessions.

Building Positive Relationships

Whether a leader or an individual, learn how to create a working environment that is inclusive, welcoming and productive through positive workplace relationships and see how the business will benefit.

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Communication in a Crisis

Workplace crisis situations require strong leadership and effective communication. Learn how to ensure that your messages are heard, and which communication style should be used in different crises.

How to get Noticed at Work

Discover what it means to have workplace visibility and how increasing it can advance your career. Learn tips to overcome visibility obstacles so you can be successfully and positively recognised.

Personal Effectiveness Bundle

The 'Personal Effectiveness' bundle is a 3-module eLearning series which includes 'Planning for Success', 'Communicating for Success' and 'Developing your Mindset for Success'.

Anti-Bullying in the Workplace

Gain a valuable understanding of what discrimination, bullying and harassment is. Review what the behaviours look like and the options on what a person can do.

Assessing your Strengths, Interests and Values

Identify your professional strengths, interests and values. Understand what you are good at, what you enjoy and then how to leverage these strengths to boost self-confidence and performance.

Communication at Work

Being an effective communicator has never been so important to help your business stay informed and engaged at all levels. Learn the right messaging tools for the audience to get your message across.

Communication at Work (Introduction)

Cover the key elements of effective communication in the workplace by learning to understand what good communication is and start developing your skills to identify methods and tools for best results.

Courageous Conversations

Difficult communication styles and conflicts are complicated; however, workplace relationships rely on us to resolve these situations constructively by learning to have courageous conversations.

Customer Service Fundamentals

A business depends on the strength of its customer relationships. Explore how to provide effective customer service across the board and what takes a customer's experience from adequate to excellent.

Cybersecurity Awareness

Learn what can happen when cybercriminals get access, and what to do to protect yourself from potential online attacks.

Effective Delegation

Equip yourself and your team to meet goals and deadlines through effective delegation of work responsibilities. Learn effective delegation strategies and how productivity also relates to wellbeing.

Great Customer Service over the phone

Gain all of the knowledge and skills you need to ensure you give not just good, but great customer service to your customers over the phone.

Improve your Business Writing Skills

Learn the fundamentals for good business writing, the importance of mastering it by understanding the value of your writing’s purpose, clarity and relatability for your reader.

Influencing Others

Influencing Others' is a great introductory for any leadership team to learn how to communicate their ideas and suggestions to others by maximising their interpersonal skills.

Boosting your Business Bundle

Boosting your Business' is a 3-module eLearning bundle which includes 'Introduction to Puzzle People's' communication styles, 'Personal Effectiveness-Planning for Success' and 'Mentoring your Team'.

Communication Bundle

The 'Communication' bundle is a 3-module eLearning series which includes 'Communication in a Crisis', 'Communication at Work' and 'Courageous Conversations'.

Managing Workplace Sexual and Racial Bullying and Harassment

Understand the legislative frameworks that govern workplace sexual and racial bullying and harassment and help you to be procedurally fair when handling complaints and managing investigations.

Mentoring your Team

Gain an understanding of how to identify opportunities for mentoring and support teams and individuals to achieve their goals plus manage inconsistent behaviours while they make the changes needed.

Introduction to Puzzle People

An 'Introduction to Puzzle People' starts getting people to discover their preferred communication style and the styles of others, so they can be recognised and adapted for greater benefits.

Puzzle People – Transform Business Results

Transform Business Results' covers team communication and driving results, with the first module providing an overview of the 4 communication styles, and the next modules taking an in-depth look.

Overcoming Procrastination

Undertaking a quick self-assessment to discover the real reason why you may be prone to procrastination and learn how to stop it so that you can be more effective in your daily life.

Performance Efficiency

Gain an understanding of what performance efficiency is. Learn strategies and how to automate routine tasks in order to maximise output, without overloading yourself.

Career Starter Bundle

The 'Career Starter' bundle consists of 3 self-development modules which include 'Assessing your Strengths, Interests and Values', 'Preparing for an Interview' and 'How to have a great Interview'.

Working with Distractions: How to Avoid Time-Wasting Traps

Learn to think more critically about your ‘attention management’ by identifying the biggest distractions. Pick up simple tricks to eliminate anything that wastes your time so you can get more done.

Working with Purpose

Increase your team's performance to working with purpose by leading your team to be more productive with practical tips on how to collaborate, smash deadlines and manage their workflows.